Support
Answers to the most common questions about our Chrome extensions for truck dispatchers — installation, activation keys, troubleshooting, and your data.
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§Frequently asked questions
How do I install a Dispatch Authority extension?
Open the extension's Chrome Web Store listing and click "Add to Chrome", then confirm. After installing, pin the extension to your toolbar (puzzle-piece icon → pin) so it's always one click away.
Install SAFER USDOT Extractor · Load Board Fraud Lens is coming to the store soon.
How do I get a SAFER USDOT Extractor activation key?
Open the extension — on first run it shows an activation page with a "Get Activation Key" button. Keys are free: the button opens an email to aamirtechsdotcom@gmail.com. Tell us which plan you need — Starter (USDOT search + exports), Professional (adds MC search, newest-carrier discovery, AI tools), Elite (adds watchlist monitoring), or Team (multi-seat).
Does Load Board Fraud Lens need an account or activation key?
No. There is no signup, no login, and no password. On first run your device generates a random anonymous ID (stored only on your device) so your saved loads and watchlist stay private to you.
Fraud Lens badges are not appearing on my load board. What should I check?
Work through this list: (1) open the toolbar popup and make sure the master toggle is ON; (2) check the board toggle for the site you're on is enabled; (3) confirm you're on a supported board — DAT One, Truckstop, 123Loadboard, Direct Freight, or Trucker Path; (4) refresh the page after changing any setting. If badges still don't show, try disabling other extensions that modify the same pages.
Is my load-board account safe? Could I get banned for using Fraud Lens?
The extension is strictly read-only: it never logs into load boards, never clicks, posts, messages, or books anything, and performs no automation on your behalf. It only reads the pages you already have open in your own browser — so there is nothing for a platform to flag as bot activity, and your account credentials are never touched.
What data leaves my device?
As little as possible. SAFER USDOT Extractor sends your license key and device ID for activation (roughly every 24 hours), search counts for plan limits, and snapshots of data you typed yourself (loads, trucks, drivers, brokers). Load Board Fraud Lens registers an anonymous device ID, caches public FMCSA broker records, and syncs your private saved loads — raw load-board page content is never collected or transmitted. Full details: SAFER privacy policy · Fraud Lens privacy policy.
How do I delete my data?
Uninstalling an extension deletes everything stored on your device. To delete records held on our server (licensing/usage records, or Fraud Lens saved loads), email aamirtechsdotcom@gmail.com — for Fraud Lens, include your anonymous device ID, shown in the side panel footer, so we find the right records.
A badge flagged a broker I trust (or missed something). How do I report it?
Email aamirtechsdotcom@gmail.com with the broker's MC number, which load board you saw it on, and a screenshot if you can. Remember: badges show risk signals with cited evidence — never verdicts — and the extension never labels any broker. Always verify the linked public FMCSA record before calling.
Which load boards does Fraud Lens support?
Five: DAT One, Truckstop, 123Loadboard, Direct Freight, and Trucker Path. Each board has its own parser, and you can enable or disable badges per board from the toolbar popup.
SAFER says my license is invalid / activation isn't working. What now?
Check that you pasted the full key with no extra spaces, and that your device is online — the extension re-checks roughly every 24 hours but keeps working through a 7-day offline grace period. If it still fails, email aamirtechsdotcom@gmail.com with the key you were given and we'll sort it out.
§Useful links
- SAFER USDOT Extractor — Chrome Web Store listing
- Load Board Fraud Lens — Chrome Web Store listing (coming soon)
- Privacy Policy — SAFER USDOT Extractor
- Privacy Policy — Load Board Fraud Lens
- All extensions